Introduction

Ledger® Live is the official interface for managing cryptocurrency on Ledger® hardware devices. Available as a desktop application (Ledger® Live Desktop) and a mobile application (Ledger® Live App), it lets you view balances, send and receive tokens, install apps on your device, and keep firmware current. This guide walks you through download and login, common failure modes such as Ledger® Login not working and Error Connecting Ledger® Account, plus recovery and support paths.

Ledger® Live Download & Installation

Always download Ledger® Live from the official Ledger® website or your platform’s verified app store. Choose the correct installer for Windows, macOS, or Linux for the desktop client, or install the app from Google Play or the Apple App Store for mobile. After installing, open the app and follow the on-screen prompts to either create a new wallet interface or connect an existing Ledger® device.

Download Ledger® Live (official)

Ledger® Live Login & Device Connection

Ledger® Live itself does not use passwords to access your private keys — the private keys remain on your hardware device. Login commonly refers to connecting and unlocking your physical Ledger® device with its PIN. Steps:

  1. Open Ledger® Live and select Get Started.
  2. Connect your Ledger® device via USB (or Bluetooth on supported models) and enter your PIN on the device.
  3. Approve the connection prompts on the device when requested — approvals happen on the hardware, not in the app.

Troubleshooting: When Ledger® Live App is not working

If you face Ledger® Login not working or Error Connecting Ledger® Account, try these steps first:

Note: "Can't verify Ledger® Wallet" errors often indicate mismatched app versions or device firmware issues — updating both usually resolves verification failures.

Account Recovery & 2FA considerations

Ledger® cannot recover your account without your recovery phrase. Your 24-word recovery phrase is the master key — keep it offline and private. If you lose the device, restore the phrase on any compatible hardware wallet. Regarding 2FA: Ledger® does not manage third-party two-factor authentication for services you access; 2FA resets must be handled directly with the service provider.

When to contact Ledger® Help Center

Reach out to Ledger® Help Center for firmware corruption, device damage, or suspicious activity. Never share your recovery phrase in support tickets or public forums. Provide requested logs or transaction IDs only through official support channels.

Frequently Asked Questions

1. Where do I get a safe Ledger® Live Download?
From the official Ledger® website or verified app stores only — avoid third-party installers.
2. My Ledger® device connects but Ledger® Live shows errors — what now?
Update firmware and app, try a different cable/port, enable USB permissions, and check for network blocks.
3. Can I use Ledger® Live with a Trezor device?
No. Ledger® Live is built for Ledger® hardware. Use Trezor Suite for Trezor devices.
4. How do I recover my Ledger® account?
Restore your 24-word recovery phrase on a replacement device or compatible wallet. Ledger® cannot restore the phrase for you.
5. What causes "Can't verify Ledger® Wallet" messages?
Mismatched versions, outdated firmware, or corrupted app data. Update both device firmware and Ledger® Live, then reconnect.
6. Who resets 2FA if I lose access?
Ledger® does not control third-party 2FA — contact the service where your 2FA was configured for reset procedures.